To identify the correct size nail strip, line your nail against the strip sheet. Then, compare which size best matches the width of your cuticle and nail bed.

Don’t worry if your natural nail and the closest-sized strip aren’t an exact match - you can stretch the semi-cured gel to configure to your nail. If in doubt, pick a strip slightly smaller than your natural nail and stretch to make it larger.

If you’re in between sizes, size down! It’s always better to use a strip that is slightly too small, than too big. If there is any overlap on the skin along the sides or cuticle line, there may be lifting.

Don’t expose your nails to household cleansers or harsh chemicals! Nails are more permeable than skin. Even prolonged exposure to water can dry out your nails and hands. Always wear gloves when cleaning, and apply hand lotion after you wash or wet your hands.

We recommend waiting a few days in between sets to give your nails some time to breathe. Applying a new set right away without taking a break may affect adhesion.

Our product preparation time is about 3-5 days, depending on your confirmation time. The logistics time is about 5-10 days. So the time from the time you order to the time you receive the item is about 7-15 days.
Customized sets may take longer.

If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Care Team. We'll be more than happy to help!

Please note that once your order has been shipped and in transit, we will not be able to update the shipping address.If the original address is a valid address, the parcel will be delivered there. You can contact your local post office when it arrives there, to see if they are still able to forward the package or redirect it for you.If the original address is invalid, your package will be undeliverable and returned to our warehouse. You can contact our Customer Care Team with the order number. We'll be more than happy to help!

If you have an account, you can login and click 'Track' to see your order tracking details.If you purchased as a guest, then you can view your tracking information here.

Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact our Customer Care Team with the order number and we'll be happy to help.

Within 30 days of receiving the product, please contact customer service to request a return (please note that custom products do not support returns)

We take pride in the quality of our pieces and if it's anything less than great, we want to make it right.Incase you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible.Make sure to include the information below:1) Your order number2) Product name or SKU number/Product code (you can find this in your confirmation email)3) Describe the damage/defects and provide clear photos

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right! Incase you receive the wrong item, please get in touch with us and we'll try and sort it out for you as soon as possible.Make sure to include the information below:1) Your order number2) Product name or SKU number (you can find this in your confirmation email)3) Describe the damage/defects and provide clear photos

If you've received a package with an item missing, it's most likely one of two things:1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.2) If you have not received your entire order by the expected delivery date, please contact our Customer Care Team so we can look into this for you as quickly as possible.

To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information. Once we receive the return package and determine that it's eligible for a refund, you can refer to the following estimated timeframe on when to expect to receive your refund:
1.Cash Coupon - Instant
2.PayPal - 3 Business Days
3.Credit Card - Within 10 Business Days

We accept the following forms of payment: Credit Cards and PayPal.

To ensure your order is not declined when placing a new order we suggest the following:- Check the card details on your account to make sure the information is correct, e.g. the expiration date or balance in your account.- Make sure you enter the security code correctly - that's the three digit number on the back of your card.Your credit or debit card company may have declined your payment. If this is the case, you will have to discuss directly with the issuing card company to find out why as we have no access to this information.- As an alternate solution, you can try paying with a different card.If you've tried the options above and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.

If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly. If you continue to receive the payment error message, you will need to contact your bank or card issuer.

At this time, only one promotion (coupons, free shipping vouchers, promo codes) can be applied per order.

If your coupon isn't working, please feel free to get in touch with our Customer Care Team for assistance. Please keep in mind:- Only one coupon code can be used per order.- Conditions of each promotion vary, so make sure you check the details provided when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiration date or a limited amount. You should be able to find the conditions in the same place you found the code whether it be through an email or on our website.